Help & Contact
Welcome to By the Grain support. We’re a small maker-run shop, and we handle every order with care from design and fabrication to packing and shipping. Below you’ll find quick answers to common questions and the best ways to get in touch.
Frequently Asked Questions
DC15 Dust Collection System — FAQs
Which DC15 model should I buy, or will there be new models?
We’re actively working on the next lineup of DC15 models. If you’re unsure which version is right for your setup or you want updates on upcoming designs, the best way to stay informed is by signing up for our newsletter. Subscribers receive early announcements, updates, and availability information. See below on the information section.
Can I request a specific DC15 feature or configuration?
Yes. Many design improvements are driven by real customer feedback. While we can’t guarantee every request, we do review all suggestions when developing future models.
Do you sell replacement parts or consumables for the DC15?
We currently offer select replacement parts and consumables. Additional replacement parts and hardware items are actively being added in the near future.
What should I do if I don’t see the replacement part I need?
If a part or consumable isn’t listed, email us at info@bythegrain.co with your DC15 model details and the part you’re looking for. We’ll do our best to help source or provide a compatible replacement.
Where can I get updates on DC15 releases and parts availability?
Sign up for the By the Grain newsletter to receive updates on new DC15 models, replacement parts, and product releases. See bottom of page on Information section to sign up for our newsletter.
Orders & Production
How long does it take to process my order?
Non-custom items are typically processed within 3–5 business days. Made-to-order or customized items such as watch cases and select dust collection systems may require up to 2-3 weeks of production time, as noted on the product page. Please review product listing for lead times.
Can I cancel or change my order after placing it?
Orders may be cancelled within 48 hours of purchase, provided production or shipping has not started. Contact us as soon as possible if you need to make a change.
Is my order guaranteed once I place it?
Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse orders due to availability issues, pricing errors, or suspected fraud.
Shipping & Delivery
What shipping methods do you offer?
We ship within the United States using reputable carriers. Shipping options and costs are calculated at checkout based on weight and destination.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
What if my package is delayed, lost, or damaged?
By the Grain is not liable for items lost or damaged during transit. All shipments are insured through the selected carrier, and we will assist with the claims process once the carrier completes their investigation.
Returns, Refunds & Exchanges
What is your return policy?
Unused and unopened items may be returned within 14 days of delivery, provided a receipt is included.
Are custom or personalized items returnable?
No. Custom or personalized items are not eligible for return or exchange unless they arrive damaged or defective.
Is there a restocking fee?
Yes. A 30% restocking fee applies to items subject to customization, personalization, or special requests.
When will I receive my refund?
Approved refunds are issued to the original payment method after the item is received and inspected. Shipping costs are non-refundable, and processing times vary by financial institution.
Send us a message
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